SHIPPING POLICY

Last updated: 13 September 2020

Thank you for shopping at Multiway operated by Denson Marketing Sdn. Bhd.

Multiway is an online e-commerce mall that features all kinds of Goods and merchandise.

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Denson Marketing Sdn. Bhd. , 27, Lengkok Mansion, Taman Mansion, 30250 Ipoh, Perak.
  • Service refers to the Website.
  • Website refers to Multiway, accessible from http://www.multiwayglobal.com
  • Domestic refers to the territory within the purview of the country of Malaysia.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Shipping Conditions

  1. All orders made on our website and paid for in full before 12pm will be packed and handed over to our shipping partner on the same day.
  2. Any order received after 12pm will be packed for next day drop-off with our shipping partner.
  3. Please allow for 3 business days for the boxes to arrive if Your location is further away.
  4. All Goods are shipped out from Ipoh, Perak D.R., Malaysia.
  5. Our default Shipping Partners are Freightmark (M) Express and City-link Express. Contact as follows:

    FMX (M) Sdn. Bhd.

    Lot 8 Jalan Sungai Kayu Ara 32/38,
    Taman Perindustrian Berjaya Industrial Park,
    Shah Alam, Selangor, 40460 Malaysia
    Tel: 1700-81-8369
    Email: [email protected]

    City-link Express

    Wisma City-Link, 3A, Jalan Arkitek U1/22,
    Hicom-Glenmarie Industrial Park,
    40150 Shah Alam, Selangor, Malaysia
    Tel: 1300-88-2489
    Email: [email protected]

  6. Should the default shipping partner not provide coverage to the delivery area, we will seek the assistance of other shipping partners that will be able to reach Your location.
  7. Upon successful handing over to our logistics partner, a tracking number will be provided to You. You may track Your package at the following link:

    Freightmark: http://www.freightmark.com.my/fmx/track-your-shipment/
    Citylink: https://www.citylinkexpress.com/MY/Tracking.aspx

Shipping Rates – Domestic

  1. Domestic shipping rates are a flat rate of RM5.00 per order within West Malaysia.
  2. Domestic shipping rates start from RM25.00 per order and may vary due to weight for destinations in East Malaysia.

Shipping Rates – International

For all overseas orders, kindly contact the company personally to arrange for shipment.

Contact us

If you have any questions about our Shipping Policy, please contact us: